
Stop Guessing. How to Organize Customer Feedback That Guides Your Roadmap
Stop Guessing. How to Organize Customer Feedback That Guides Your Roadmap
Stop Guessing. How to Organize Customer Feedback That Guides Your Roadmap
Most founders collect customer feedback — from support tickets, Slack threads, or emails — but few know how to actually use it. The result? Random fixes, wasted time, and roadmaps built on guesswork.
Most founders collect customer feedback — from support tickets, Slack threads, or emails — but few know how to actually use it. The result? Random fixes, wasted time, and roadmaps built on guesswork.
Most founders collect customer feedback — from support tickets, Slack threads, or emails — but few know how to actually use it. The result? Random fixes, wasted time, and roadmaps built on guesswork.

Daniel Andor
Daniel Andor
Daniel Andor

Most founders I work with collect customer feedback.
But here’s the problem:
It’s usually scattered across Slack threads, support tickets, spreadsheets, and emails
It feels overwhelming
And most of it never makes it into the roadmap
The result?
A lot of guesswork - and roadmaps that don’t reflect what users actually need.
I recorded a short video that shows how we organize feedback for our clients.
Simple process. No fancy tools. No overthinking.
Just a clear process to move from chaos to clarity.
If you’re a founder or product lead, this could save you a lot of wasted time.

Most founders I work with collect customer feedback.
But here’s the problem:
It’s usually scattered across Slack threads, support tickets, spreadsheets, and emails
It feels overwhelming
And most of it never makes it into the roadmap
The result?
A lot of guesswork - and roadmaps that don’t reflect what users actually need.
I recorded a short video that shows how we organize feedback for our clients.
Simple process. No fancy tools. No overthinking.
Just a clear process to move from chaos to clarity.
If you’re a founder or product lead, this could save you a lot of wasted time.

Design Process
Product Strategy
Startup
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for growth-stage SaaS teams
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for growth-stage SaaS teams
© Durran 2026
Product Design Studio
for growth-stage SaaS teams
© Durran 2026