Stop Guessing. How to Organize Customer Feedback That Guides Your Roadmap

Stop Guessing. How to Organize Customer Feedback That Guides Your Roadmap

Stop Guessing. How to Organize Customer Feedback That Guides Your Roadmap

Most founders collect customer feedback — from support tickets, Slack threads, or emails — but few know how to actually use it. The result? Random fixes, wasted time, and roadmaps built on guesswork.

Most founders collect customer feedback — from support tickets, Slack threads, or emails — but few know how to actually use it. The result? Random fixes, wasted time, and roadmaps built on guesswork.

Most founders collect customer feedback — from support tickets, Slack threads, or emails — but few know how to actually use it. The result? Random fixes, wasted time, and roadmaps built on guesswork.

Daniel Andor

Daniel Andor

Daniel Andor

feedback to roadmap

Most founders I work with collect customer feedback.

But here’s the problem:

  • It’s usually scattered across Slack threads, support tickets, spreadsheets, and emails

  • It feels overwhelming

  • And most of it never makes it into the roadmap

The result?
A lot of guesswork - and roadmaps that don’t reflect what users actually need.

I recorded a short video that shows how we organize feedback for our clients.
Simple process. No fancy tools. No overthinking.

Just a clear process to move from chaos to clarity.
If you’re a founder or product lead, this could save you a lot of wasted time.


Most founders I work with collect customer feedback.

But here’s the problem:

  • It’s usually scattered across Slack threads, support tickets, spreadsheets, and emails

  • It feels overwhelming

  • And most of it never makes it into the roadmap

The result?
A lot of guesswork - and roadmaps that don’t reflect what users actually need.

I recorded a short video that shows how we organize feedback for our clients.
Simple process. No fancy tools. No overthinking.

Just a clear process to move from chaos to clarity.
If you’re a founder or product lead, this could save you a lot of wasted time.


Design Process

Product Strategy

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